Beyond The Phone: Live Chat In Customer Service
Customer support via phone is gradually fading away, while the live chat service is taking over the world. It’s not …
Author: Robin S
Robin is a Technical Support Executive. He is an expert in knowledge management and various Knowledge base tools. Currently, he is a resident knowledge management expert at ProProfs. In his free time, Robin enjoys reading and traveling.
5 Approaches To Write “How To” Guides With Help Authoring Tools
“How To” documentation has been with us ever since help documents first appeared. The syntax of the title comes very …
5 Benefits Of Choosing The Right Knowledge Management Software
Business today operates in a content rich environment. The sheer volume of information, be it in the form of documents, …